FAQs

General Information

What is ‘Put a Sock In It’?

Put a Sock In It is a letterbox sock subscription that brings you a pair of awesome socks every month. Our socks are designed by a different artist each month so with each new month comes a new surprise!

Socking Fillers - Rewards

You can earn points and rewards by participating in our reward scheme - 'Socking Fillers'. Simply log into your account and head to Rewards to learn more.

Further details on the rewards are available here.

Points can take 14 days to clear on your account. As a result, we ask that you allow the full 14 days before raising points related concerns with the team.

  • Birthday changes are limited to 1 birthday every 365 days 
  • Site visits are limited to points per visit weekly.

Will my subscription auto-renew?

This will depend on the options you choose when creating your plan. When creating your plan, if you select ‘myself’ under the “Who is it for?” selection, you will see options for our subscriptions, these products auto renew, so by choosing Monthly, your subscription will renew every month, and by selecting yearly, your subscription will renew every 12 months.

If you select ‘someone else’ and want to gift ‘Put a Sock In It’, your order will not auto-renew. Our minimum gift term is 2 months, and this can be customised between 2 and 9 months; if you want to gift a whole year, you can select ‘Gift a Year’ and you’ll get 12 months for the price of 10.

Can I change my style choice?

The theme changes on a month-to-month basis and as such you are not able to specify a particular design........the mystery is also part of the fun!

What are the socks made of?

Our socks look good but they're designed with comfort in mind. Cotton is the primary yarn used in our fabrics, generally around 75% of the overall fabric composition is cotton. To complete the fabric we typically use nylon or polyester accompanied by a small amount of elastane or spandex to give the socks that stretch and return-to-shape quality.

Where is Put a Sock In It based?

Put a Sock In It is based in the East Midlands. This where our head office and distribution centres are based and where all orders are packed and despatched.


Payment Information & Gifting

When will I be billed?  

Our renewals are charged on the 3rd of the month; you will be billed on your date of purchase and future payments will be determined by your plan choice. If you’ve opted for monthly, these will go through on the 3rd of each month after your purchase; yearly subs are charged every 12 months on the 3rd of the renewing month, and gift subs are non-renewing meaning you will only be charged on date of purchase.

Will my subscription auto-renew?

This will depend on the options you choose when creating your plan. When creating your plan, if you select ‘myself’ under the “Who is it for?” selection, you will see options for our subscriptions, these products auto renew, so by choosing Monthly, your subscription will renew every month, and by selecting yearly, your subscription will renew every 12 months.

If you select ‘someone else’ and want to gift ‘Put a Sock In It’, your order will not auto-renew. Our minimum gift term is 2 months, and this can be customised between 2 and 9 months; if you want to gift a whole year, you can select ‘Gift a Year’ and you’ll get 12 months for the price of 10.

Can I gift Put a Sock In It?

Yes, you can! When designing your plan, select ‘someone else’ under the “Who is it for?” selection. You will then have the option to gift months, or a year. If you select months, you can choose any number of months between 2 and 9 and you will be able to see the cost of your selection as you make it. If you want to treat someone to the ultimate ‘Put a Sock In It’ experience then why not select the ‘Gift a Year’ option which gives you 12 months for the price of 10!

Why was my card declined?

Please make sure you have sufficient funds available in your account, if so then your bank may be rejecting the payment to us, due to the nature of the transaction. If this is the case, you'll need to give your bank a ring and ask them to authorise the payment to us.

The system will automatically attempt to take the payment again the following day. If you are worried your renewal has not been taken, please get in touch with the team on help@putasockinit.com.


Delivery & Returns Information

When will I receive my box?

Our boxes are shipped in the first 10 working days of the month. Transit time will then be subject to our delivery estimates which can be found here. If ordering after the 10th working day of the month, we aim to dispatch orders in 1-3 working days.

Advised dispatch dates for 2021 boxes are below; all boxes are dispatched by the 10th working day of the month.

These dates apply to all current subscribers of which renewal payment, taken on the 3rd of the month.

January 2021 – Wednesday 15th

February 2021 – Friday 14th  

March 2021 – Friday 13th

April 2021 – Tuesday 14th

May 2021 – Thursday 14th

June 2021 – Friday 12th

July 2021 – Tuesday 14th

August 2021 – Friday 14th

September 2021 – Monday 14th

October 2021 – Wednesday 14th

November 2021 – Friday 13th

December 2021 – Monday 14th

How long does delivery take?

You can find out shipping estimates here. We ship worldwide; shipping times can vary depending on demand and courier performance.

Can I cancel my subscription box after it has been shipped?

You can, however you will need to return the box that has already been shipped to us when it arrives in order to get a refund on it. It needs to be returned in the condition it was shipped in. We will accept refunds 30 days after the transaction was taken.

Can I change when I receive a delivery?

No, unfortunately, this is not something we can currently facilitate.

I’ve missed the deadline for this month’s box, can I still order it?

Unfortunately, not. After the cut-off of a given months box, we automatically start to sell the next edition. However, keep an eye out for the offers we have available as there may be an opportunity to get your hands on a previous edition.

Something is damaged in my box, what do I do?

We're sorry something has become damaged in your box, please get in touch with the team on help@putasockinit.com and we’ll get it sorted for you as soon as possible. You will find the team will request an image of the damaged product, if possible, please include this in the initial email to speed up the process.

There’s something missing from my box, what do I do?

We're sorry that something is missing from your box, please get in touch with the team on help@putasockinit.com and we’ll get it sorted for you as soon as possible.

What do I do if my box didn’t arrive?

Once your box has shipped you will be advised via email notification that its on its way. Upon dispatch from the warehouse they will be subject to our shipping estimates, which can be found here. Please note, these shipping times are only estimates and may sometimes take longer to arrive. If the estimated time has passed, then please get in touch with the team on help@putasockinit.com.

Can I return my box?

You have 30 days from receiving your box to return, if should wish to do so. The box must be un-opened and in the same condition as it was when it was shipped in order to receive a refund.

The cost of shipping the box back must be covered by yourself, we do not provide pre-paid return labels. Once we have received the box back, a refund will be issued back to the original payment method, which can take around 5 working days depending on the provider.

Return Address

PASII Returns
Unit 6, Hawker Business Park
Melton Road
Burton on the Wolds
LE12 5TQ

However, if something is wrong, we’re always happy to help so please don’t hesitate to get in touch with the team directly on help@putasockinit.com


Managing Your Subscription

When will I be billed?

Our renewals are charged on the 3rd of the month; you will be billed on your date of purchase and future payments will be determined by your plan choice. If you’ve opted for monthly, these will go through on the 3rd of each month after your purchase; yearly subs are charged every 12 months on the 3rd of the renewing month, and gift subs are non-renewing meaning you will only be charged on date of purchase.

My renewal payment has failed, what next?

Please make sure you have sufficient funds available in your account, if so then your bank may be rejecting the payment to us, due to the nature of the transaction. If this is the case, you'll need to give your bank a ring and ask them to authorise the payment to us.

The system will automatically attempt to take the payment again the following day. If you are worried your renewal has not been taken, please get in touch with the team on help@putasockinit.com

Can I have more than one subscription on my account?

Yes, you can have as many subscriptions on your account as you want. These can all be managed easily within your account by simply logging in.

How do I prevent my subscription from auto-renewing?

To prevent your subscription from auto renewing you must make sure you cancel your subscription before the next bill date on your plan. You must make sure to cancel your subscription by the 3rd of the month, this must be prior to the billing date and not on the 3rd of the month, otherwise you will find that payment may have already been taken, meaning the subscription has successfully renewed.

Cancelling your subscription does not affect your current months boxes. The team will honour cancelling any future renewals for you. However, we will not automatically issue a refund unless requested in your email.

Unfortunately, if contact is made after the 3rd of the month, we are unable to cancel the renewal which has been applied to the subscription. This is simply due to the fact the warehouse would have processed your box and it will be ready for dispatch. We can however assist with cancelling your next renewal due.

How do I change my account details?

You can change most details directly on your subscription by simply logging into your account and editing accordingly. We have some useful user guides available within our FAQ's, with detailed videos on each process

Can I change my subscription plan?

You can alter your ‘Put a Sock In It’ plan at any time. However, due to the way the subscription service operates. You do run the risk of a new order being generated, if this is not done correctly or at the right time.

You will need to follow the below steps, to prevent receiving a duplicate box

  1. Cancel your existing subscription, this can be done directly via your account once logged in
  2. Do not re subscribe until you have received your final box. This is simple if you’re on a monthly plan, but if on a 3 or 12 month, ensure you've received all 3 or 12 boxes before re subscribing.
  3. Once you have received your final box. You then can re subscribe to the service the following month, under the preferred plan. It must be done from the 1st of the following month, to prevent receiving a duplicate box. Our subscription runs from the 1st to the final day of the month, so all orders within this time receive the same plant.

If you require any advice on the date you need to re subscribe, to alter your plan. Please don't hesitate to contact the team who would be more than happy to assist on help@putasockinit.com

Other Information

How can I make a complaint?

We're sorry if you feel you need to make a complaint.If you need to get in touch about an issue with a box, such as a missing or damaged product? our Customer Service team are here to help and resolve your query. You can contact the team directly on help@putasockinit.com However, if you need to make a general complaint, please follow the steps below:

  1. Send an email to complaints@ohhdeer.com.
  2. Provide as much information as possible (for example, your order number and registered email with ‘Put a Sock In It’), so your team can help you straight away.
  3. Once they've received you query, the relevant team will get back to you as soon as possible. During busy times, this may take a little longer.
  4. Your query will always be passed to a team that can help, so rest assured that you're contacting the right team.